Here’s the truth: anyone can follow a script; but at blueBriX, we’re not looking for human chatbots, we’re building something bigger — and we need people on the front lines who know the difference between resolving an issue and earning trust.

We’re not here to “manage queries,” we’re here to change the way healthcare tech feels — for the healthcare providers using our platform and the billing teams navigating chaos. That mission doesn’t get scaled by people who say, “Have you tried restarting?”

It takes someone who gives a damn.

This isn’t customer service. This is customer experience — with grit.

You’ll be:

• The person who catches the problem before it becomes a crisis.
• The one who isn’t afraid to say “I don’t know” — but always follows it with “…yet.”
• The calm in the storm when someone’s frustrated, overwhelmed, or just needs a real human to help them through.
• The translator between what a customer is feeling and what our product teams need to hear.

You’ll know you’re right for this if:

• You listen more than you speak — but when you speak, people feel heard.
• You care about how something is said, not just what is said.
• You’re tech-curious, systems-smart, and a little obsessive about fixing things that feel broken.
• You don’t need a supervisor breathing down your neck to show up with energy, empathy, and focus.

The fine print (aka, yes, there’s still work to do):

• Answer emails, chats, and calls from customers who are counting on us.
• Escalate issues when needed — but never just toss them over the wall.
• Log issues, patterns, and insights so we can solve root problems, not just recurring ones.
• Learn our platform like it’s second nature — because your confidence becomes theirs.

This job is based in Kochi. That’s not a line-item — it’s the context. Proximity matters. Collaboration matters.

You’ll work with real people solving real problems in real time. If you want to disappear behind a “remote-only” tag and dial it in from a beach in Bali, this isn’t the role for you.

But if you want to be in the room where things are built, shaped, and fixed — we’ll make room for you.

So here’s the deal:

If you’re just looking for a stable job with a script and a smile — that’s fine. But it’s not us.

If you want to be part of a team that values clarity over fluff, momentum over meetings, and relationships over transactions — pull up a chair.

You don’t need to be perfect. But you do need to care.

Let’s make support human again.